11th Marines

S-6

11th Marines S-6 Helpdesk
Commercial: 760-725-8368
On Base: 725-8368
E-Mail: 11thMarines.HelpDesk.fct@usmc.mil

Any user that requires a LAN account will need to fill out the below form and bring it to the Data Section, Communications Platoon (Bldg 43502).
LAN Account Request Form
Please look over these instructions to ensure your account request form is properly filled out.
SAAR Form Instructions

Common User Problems
For any Help Desk Related Problems i.e. user account update, account creation, install a printer email the 11thMarines.Helpdesk. Make sure to include the following information is included in any email.

Last name:
First name:
Middle Initial:
Rank:
Bldg:
Floor:
Room #:
Phone #:
LAN Port Number:
Computer Name:
Computer Asset Tag:
Description of problem:

Update user account
Click this link to read how to update your information as seen in the Global Address List (GAL).
https://www.homeport.navy.mil/support/articles/update-nmci-gal-2000

Password Reset
Click this link to reset your password using your CAC card. You need your password and a CAC reader to use Outlook Web Access (OWA) from home.
https://pwdreset.mcds.usmc.mil/

Download Anti-virus software for us at Home.
Click the link below to download free software for you home PC. This is a cac enabled site so with out a cac card reader you will not be able to access it at home.
https://infosec.navy.mil/av/index.jsp